Shipping policy

Shipping Policy

Thank you for shopping with Jolla Premium Extra Virgin Olive Oil. We are committed to delivering your order safely and as quickly as possible.

Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time
We currently ship across the United Kingdom. Once your order has been dispatched, delivery usually takes 2–5 business days, depending on your location.

Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and order size. Occasionally, we may offer free shipping promotions, which will be clearly stated on the website.

Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking details (if available) so you can follow your delivery.

Shipping Delays
While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to courier issues, weather conditions, or other unforeseen circumstances.

Incorrect Address
Please ensure that your shipping address is entered correctly at checkout. We cannot be responsible for orders shipped to incorrectly provided addresses.

Damaged or Lost Packages
If your order arrives damaged or you believe your package has been lost during transit, please contact us as soon as possible so we can assist you.

Contact Information
If you have any questions regarding shipping, please contact us:

Email: jollaoliveoil@gmail.com
Phone: +447782761953
Address: Suite 7, 43-51 Whitmore Road, Birmingham B10 0NR, United Kingdom

Thank you for choosing Jolla Premium Extra Virgin Olive Oil.